We sell digital products that are delivered immediately after payment. That is why special rules apply to withdrawal (the "cooling-off" right). We explain them clearly below.
The statutory right of withdrawal
Normally, as a consumer you have a 14-day cooling-off period to cancel an online purchase without giving a reason. For digital products there is a statutory exception to this.
Exception for digital products
In practice: once your payment is completed and you have received the file or access, the purchase can no longer be withdrawn and no refund is given.
When we do help you
A fair rule belongs here too. You always get a solution or refund if:
- a technical problem meant you did not receive your product;
- the delivered file is corrupt or unusable;
- you accidentally paid twice.
In those cases email hybridfuelco@gmail.com with your order details. We respond within a few business days.
Questions beforehand?
Not sure a plan fits you? Feel free to ask before you order at hybridfuelco@gmail.com — that way we avoid disappointment afterward.